FAQ

The questions we are asked most.

Last updated 15 September 2026

Do I need an account to order?

No. You can check out as a guest with your name, mobile number and address. An account saves your address and keeps your order history in one place, and signing in takes a mobile number and a code we text you — there is no password.

How do I pay?

Cash on delivery, or bank transfer. For a transfer, the account details are shown after you place the order, and you upload the transfer slip so we can match your payment. Some items are marked prepay and must be paid before we prepare them.

Where do you deliver?

Male' and Hulhumale'. Delivery is charged per order and shown in your cart before you check out.

How do I track my order?

Every order has a number beginning MG-. Enter it in Order Status on the shop, or open My orders in your account. We also text you as your order moves along, if the store has notifications switched on.

Can I change or cancel an order?

Tell us as soon as you can. An order that has not been prepared yet can usually be changed or cancelled; once it is out for delivery it cannot. See Order issues for what happens if something is wrong when it arrives.

An item was out of stock. What happens?

We contact you before delivering. You choose a replacement, or we remove the item and adjust the total. We never substitute without asking.