Return policy

Anything that reached you damaged, spoiled, past its date, or different from what you ordered. Report it within 24 hours of delivery.

Sealed non-perishable goods can be returned unopened and undamaged, with the order number, within 7 days.

Fresh, chilled and frozen food that is not faulty. Opened or partly used items. Anything sold as clearance and marked non-returnable at the time of sale. This does not affect your rights when goods are faulty.

Contact us with your order number and what is wrong. If a return is agreed, we collect the item from your delivery address — there is nothing to post and no collection charge when the fault is ours.

We replace the item or refund it, as you prefer. Refunds follow the Refund policy.