Refund policy

When an item is missing, faulty, spoiled or wrong; when you were charged more than the order total; and when an order is cancelled before it is prepared.

Bank transfer payments are refunded to the account the payment came from. Cash on delivery orders are refunded by bank transfer to an account you give us — we do not hold store credit, and we do not ask for card details to make a refund.

We start a refund within 2 working days of agreeing it. Money usually reaches your account within 7 to 10 working days, depending on your bank.

If part of an order is refunded, the delivery fee stays charged, because the delivery still happened. If the whole order is cancelled or fails, the delivery fee is refunded with it.

Check with your bank first, then contact us with your order number and we will send the transfer reference.