Order issues

Report a problem within 24 hours of delivery. Groceries do not keep, and the sooner we hear the more we can do about it.

Have your order number ready — it begins MG- and is on your receipt and in My orders. A photograph helps for anything damaged.

If something on your receipt did not arrive, we refund that item or deliver it with your next order, whichever you prefer.

Fresh and chilled goods that arrive spoiled, and anything that arrives broken, are refunded or replaced. Do not consume anything you think has spoiled.

Keep it aside and let us know. We collect it when we bring the right one, at no cost to you.

Send us the order number and what you expected to pay. If we charged you too much we refund the difference; see the Refund policy for how and when.